Refund policy

Thank you for shopping at Nerd at Heart! Since all of my products are made to order and customized just for you, I’m unable to accept returns or issue refunds. However, your satisfaction is my top priority, and I’m here to help!

100% Happiness Guarantee

I want you to be absolutely thrilled with your custom-made diorama! If for any reason you’re not completely happy with your order, I’m committed to making it right.

• Broken or Damaged Dioramas:
  If your diorama arrives damaged, don’t worry! I’ll replace it for you at no additional cost. Just reach out to me with photos of the damage, and I’ll take care of the rest.
• Lost or Damaged Packages:
  If your package is lost or damaged during shipping, I will assume full responsibility for the costs and will work with you to either replace your diorama or find a solution that works for you.
• Customer Satisfaction:
  If there’s anything about your order that isn’t quite right, I encourage you to reach out to me directly! Whether it’s a small issue or something bigger, I’ll do everything I can to resolve it and ensure you’re happy with your purchase.

Please don’t hesitate to email me at support@nerdatheart.com or send me a message through my chat box below. I’m here to make sure you have a great experience and that your custom diorama brings you joy!